We have a new version of the Digital Waybill Order Panel that has been updated for modern systems. New features such as integration with QuickBooks Online are only available on this new version. All of your past data is retained. All features from the previous version are kept in the new version and everything is located in the same place, so there is nothing you need to relearn.
Prerequisites for upgrading to the new version:
Someone needs to be available to contact Digital Waybill support at the time of the upgrade and monitor the upgrade process. Digital Waybill support can perform the entire upgrade process for you, free of charge, if you allow us connect to your computer. While errors are very rare, the upgrade process still needs to be monitored to make sure there aren't any errors and to roll back to the previous version if there are errors.
The computers running the main order panel and remote panels must have a display resolution of at least 1280px.
The main order panel must be installed for a user that has administrator access on the computer.
During the upgrade process, your main order panel will be offline and your customers will be unable to place orders. The time required for the upgrade process varies wildly based on the amount of past orders and file attachments and your computer's speed. This process can take anywhere from 5 minutes to several hours. You can contact us to get an estimate of the time required if you provide us with your computer's hardware specs: the CPU model, the amount of free RAM, and whether your hard drive is a SSD or not.
Upgrade process:
Contact Digital Waybill support to schedule a time to perform the upgrade. Digital Waybill support needs to change a setting on their end in order for you to get the new version. Digital Waybill support can also perform the entire upgrade process for you, free of charge, if you allow us connect to your computer.
Create a backup of your Digital Waybill Order Panel installation. Follow this guide for creating a backup: https://help.digitalwaybill.com/en/articles/9821450-local-backup-of-digital-waybill-order-panel
Close your main order panel.
Digital Waybill support will change a setting on their end to move you to the new version.
Reopen the main order panel to download the new setting that was just changed by Digital Waybill support. Once it gets to the screen where orders are displayed, wait a minute so it can receive the new setting. Then close the main order panel.
Open the Digital Waybill Order Panel again. This will start a download with a progress bar that says "Updating".
Once the download finishes, the installation will automatically start. Several different components will be installed such as
cygwin. There may be some prompts you will need to allow in order for the installation to continue. The update process up to this point usually takes about 5 to 10 minutes.Once the installation finishes, the data migration will begin. This is the part that can take anywhere from a minute to several hours depending on the amount of past data you have and the speed of your computer. There will be a progress bar to track the progress.
Once the data migration finishes, the new order panel will automatically open.
If you have any remote panels, those will also need to be closed and restarted. That will automatically start the upgrade, which should take less time since all the data is stored only on the main order panel.
For the remote panel upgrade, just follow the installation prompts. There will be several prompts asking you to grant permission. If there are steps asking for your company name or email, you can ignore those fields.
If you have any questions that are not urgent, there is a new chat button on the bottom left corner of your order panel. It is the icon with a square chat bubble inside a circle. You can click it to send us a message, and we will reply to you as soon as someone is available.
