What This Covers
This article explains how to move your main Order Panel to a new computer. A panel transfer must be performed by our team. You can schedule a time at https://calendly.com/digitalwaybill/digital-waybill-panel-transfer, and we will call you to perform the transfer.
When You Need a Panel Transfer
You want to change the machine that the main Order Panel is running on, whether it be a temporary or permanent change.
You lost access to your old computer, and need the main panel installed on a new machine.
If you only need a Remote Panel, you do not need a transfer. See Just Need a Remote Panel? below.
What You’ll Need
Access to both computers (old and new) at the scheduled time.
Administrator access on both computers (Windows admin permissions).
A reliable internet connection on both computers.
If you don't have access to the computer where the main panel is currently installed, we can use a backup of your data from the night before to perform the installation on the new computer, but this backup will lack any information added to the system on the day of the transfer.
Schedule the Transfer
Open the scheduling page: https://calendly.com/digitalwaybill/digital-waybill-panel-transfer.
Choose a date and time when you’ll have access to both computers.
Add your Email and Phone Number so that we can contact you at the scheduled time.
Submit the booking—your confirmation will include meeting details.
Day‑Of Transfer Checklist
Before your appointment starts, please ensure:
Both computers are powered on and connected to the internet.
You’re logged in (or able to log in) with administrator rights on both machines.
You’re available to approve any prompts we may need during the transfer.
We’ll connect to both computers via TeamViewer and complete the move of your main Order Panel to the new computer.
Just Need a Remote Panel? (No Transfer Required)
If you only want to download a new Remote Panel, you can do this anytime—no panel transfer or appointment needed.
Follow these steps:
In your account, click your profile icon (top right) and choose Settings.
Open the Additional Users tab.
Under Manage Additional Users, copy the Remote Panel download link shown for your company:
Format:
www.dwaybill.com/YOUR_ALIAS/getremote.htmTip: Copy the exact link displayed on that page (it already includes your alias).
Open the link on the target computer and complete the Remote Panel install.
FAQs
How long does a transfer take?
Times can vary by setup and are impacted by your amount of data, computer speed, and internet speed. Please schedule a slot that gives us adequate time to connect and complete the process.
Do I need to deactivate the old computer first?
No. Keep both computers available during the appointment; we’ll guide you on what to close or uninstall.
Will the system still be usable during the transfer?
No. We must take the panel down in order to start the transfer process, so customers will not be able to place orders for the duration of the transfer. Please schedule the transfer for a time that your business would not be impacted by the panel being down.
What if I don’t have admin access?
Please coordinate with your IT team in advance. Administrator rights on both computers are required to complete the transfer.
Need help? If you have questions before scheduling, reach out to us anytime for more information.