Keeping your billing details current ensures uninterrupted access to Digital Waybill’s order tracking and courier service management tools. This article explains when to contact us, what you’ll see if a payment is late, and what information we need to update your card securely and quickly.
When You Should Contact Us
If any of the following change, please reach out so we can update your billing profile on our side:
Card number
Expiration date
Security code (CVV/CVC)
Name on the card
Billing address (street, city, state/province, ZIP/postal code, country)
Why do I need to contact you?
At this time, card updates are completed by the Digital Waybill Support team. Sending us the details listed below lets us promptly update the card we have on file for your account.
How You’ll Know a Payment Is Past Due
If a payment is late, you’ll see a Past-Due notice at the top of the Order Panel when you sign in.
The banner serves as your first reminder to contact us and resolve the balance.
After a grace period, service may be temporarily paused until payment is received.
The Fastest Ways to Reach Us
Choose any of the options below. We monitor all three:
Phone: 855-929-2455
Intercom Chat: Use the chat bubble in the bottom-left corner of the Digital Waybill app or our website
Email: [email protected]
Where to find the Intercom Chat:
What the chat window looks like:
What Information to Include
To update your card, please provide:
Full card number
Security code (CVV/CVC)
Expiration date (MM/YY)
Name on the card
Billing address (street, city, state/province, ZIP/postal code, country)
If you’re leaving a voicemail or sending a message, adding your company name and a best callback number helps us reach you quickly.
Security Notes
Please do not include PINs or one-time passwords—those are never required for billing updates.
Share card details only through the contact options listed above (phone, Intercom chat, or email to [email protected]).
Never attach photos of your card.
What Happens After You Send Your Details
We verify your account using your company name and contact information.
We update your billing profile with the new card details you provided.
If a payment is outstanding, we process the payment and confirm the outcome.
If service was paused, access is restored once the payment is successful.
We confirm completion via your original contact method (or your preferred one).
Frequently Asked Questions
Can I update my card myself?
Not at this time. Please contact Support (phone, Intercom chat, or email) and we’ll handle the update for you.
I see the Past-Due banner—what should I do first?
Contact us right away with the card details listed above so we can settle the balance and prevent service interruption.
What if I emailed, but haven’t heard back yet?
If your request is urgent (for example, service is paused), call us at 855-929-2455 and reference your email so we can prioritize it.
Need More Help?
We’re here to help you keep Digital Waybill running smoothly:
Phone: 855-929-2455
Intercom Chat: Chat bubble in the bottom-left corner of the app
Email: [email protected]